Returns and Exchanges
Here at LD Mountain Centre we are committed to customer satisfaction. It is for this reason that we offer a 28 day return policy. We ask that any returned items are unused/unworn and are returned within 28 days of their purchase date in the same packaging as they arrived and with their product tags still attached.
Please Note: We are unable to accept any returns on Underwear, Electronics, DVDs or items governed by PPE Law (Snowsport and Climbing Helmets, Climbing Hardware, Climbing Ropes, Iceaxes or Crampons.)
Our Online Returns System makes it easy to exchange or return any unsuitable or unwanted products. If, for any reason, you wish to return an item you have purchased from the LD Mountain Centre Website please go to the Your Account section of our website. If you already have an account, please log in. If not, please register a new account using the same email address used when placing your order.
Once logged in to your account, select the ‘My Order History’ link and on the new page select the order you wish to return. Mark the tick box beside the item(s) you wish to return and enter the quantity being returned. Once done, click the ‘Return Item(s)’ button at the bottom right of the page.
You will be sent an email with a returns form attached. Please print and complete the form, enclose the top part of the form with your item.
Please ensure that any returned items are sent using an Insured and Traceable mail service as LD Mountain Centre cannot accept any responsibility for items lost whilst in transit.
We aim to process returned orders as quickly as possible once we have received them, however, in busy periods refunds and exchanges may take up to 7 working days to process.
Upon inspection of a returned product, LD Mountain Centre will issue a full refund to the card used for the purchase less the original delivery charge. Any used items will be denied a refund and returned to the customer at his/her expense. Warranty items are subject to inspection and only eligible for repair, replacement or disposal.
All products purchased from LD Mountain Centre carry the full manufacturer warranty unless sold as a ''no warranty'' item. Special circumstance: in the event the manufacturer is no longer in business, LD Mountain Centre will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email our customer service team using this form regarding any warranty questions.
LD Mountain Help Centre
We’ve worked really hard to provide you with these detailed help and support pages. You should be able to find answers to your questions here. Please use the links on the left to navigate to the relevant page. If, after taking a look at our help pages, you can’t find what you’re looking for please contact us: firstname.lastname@example.org.