Below are a few hints and tips to ease the process of ordering from our website. If you have any problems you can always contact us by emailing our customer service team on web@ldmountaincentre.com or calling us on +44191 232 3561.
Ordering
To order products from our site, all you need to do is click on the product you like and add it to your shopping basket. When you have finished shopping, click the checkout button. If you have used our website before, you can enter your email address and password and your previous details will be automatically populate. If you are a new customer, simply enter your details for the first time, if you would prefer not to regester, there is no need. Once you have completed your address details you will be taken into the payment screen, if there are any special comments that you would like to make about the delivery please include them here. Confirm your order - check the items, payment method, billing and delivery address are correct then click the 'SUBMIT MY ORDER' button if they are all correct.
Please note that your details will be kept safe and secure and will not be given to any third parties (see our privacy policy for more details).
Payment
We accept the following debit/credit cards for payment: Master Card, Visa, Maestro and Solo. Sagepay is our secure payment processor for credit or debit cards. If you have a PayPal account you can use your account by clicking on the PayPal option.
Payment via Card
Insert all of your card details to the payment page, please note we do not accept American Express. If your card uses the Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction. Once you have completed the transaction you will be returned to the ldmountaincentre.com website. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us. Once your order has been picked, packed and shipped you will receive an email with the tracking information.
Payment via PayPal Account
If you have a PayPal account, you can insert your PayPal username and password to use your account as you normally would. Once you have completed the transaction, you should click the return to merchant button which will take you back to the LD Mountain Centre website. You will receive two confirmation emails, with your order number and receipt number. The emails will come from service@paypal.co.uk. If you do not receive notification please contact us ASAP. Once your order has been picked, packed and shipped you will receive an email with the tracking information.
Promotional Voucher Code?
If you have a valid promotional coupon/voucher code, you can enter it into the coupon/voucher code box on the payment page and your order will be discounted accordingly. Please be sure to check the expiry date on the coupon/voucher as they often run for a limited time period only. Brand, category or product restrictions may apply so please check the items you have chosen are eligible for the discount. If you have any problems with the coupon/voucher please email our customer service team on web@ldmountaincentre.com or +44191 232 3562.
Gift Vouchers
To use a gift voucher, shop Online as normal, add the items to your basket and go to the checkout. To pay for your products enter the gift voucher number on the shipping and payment page,in the Gift Voucher box. DO NOT put it into the Voucher Code box. If the total of your order is less than the amount on the gift voucher then the remaining balance will be left on the same Gift Voucher, to be redeemed next time you shop with us. If the total of your order is more than the amount on the gift voucher, you can pay for the remaining amount using your debit/credit card or PayPal account. We do not provide a cash refund for gift vouchers, we will however put refund amounts back onto the Gift Voucher. If you have any queries please do not hesitate to contact our customer service team web@ldmountaincentre.com or +44191 232 3562.
