Ordering and Payment

Below are a few hints and tips to make it easy to order from our site if you have any problems you can always contact us by emailing our customer service team or call us on 0191 2323561.

Ordering
To order products from our site all you need to do is click on the product you like and add it to your shopping basket. When you have finished shopping, click the checkout button. If you have used our website before you can enter you email address and password and your previous details will be entered. If you are a new customer then you simply enter your details for the first time - no need to register. Once you have completed your address details you will be taken into the payment screen, if there are any special comments that you would like to make about the delivery please include them here. Confirm your order - check the items, payment method, billing and delivery address are correct then click the 'SUBMIT MY ORDER' button if they are all correct.

Please note that your details will be kept safe and secure and will not be given to any third parties (see our privacy policy for more details).

Payment
We accept the following debit/credit cards for payment: Master Card, Visa, Maestro and Solo. Sagepay is our secure payment processor for credit or debit cards. If you have a PayPal account you can use your account by clicking on the PayPal option.

Payment via card
Insert all your card details on the payment page, please note we don’t except American Express. If your card uses the Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction. Once you have completed the transaction you will be returned to the ldmountaincentre.com website. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us. Once your order has been picked, packed and shipped you will receive an email with the tracking information.

Payment via PayPal Account
If you have a PayPal account you can insert your username and PayPal password and use your account as you normally would. Once you have completed the transaction you should click the return to merchant button which will take you back to the ldmountaincentre website. You will receive two confirmation emails with your order number and receipt number. The emails will come from service@paypal.co.uk. If you do not receive notification please contact us ASAP. Once your order has been picked, packed and shipped you will receive an email with the tracking information.

Promotional Voucher Code?
If you have a valid promotional Coupon/voucher Code then you can enter it into the coupon/Voucher code box on the payment page and your order will be discounted accordingly - please be sure to check the expiry date on the coupon/voucher as they often run for a limited time period. They will sometime only be available on certain brands or products categories, so please check the items you have chosen are eligible for the discount. If you have any problems with the promotional Voucher please email our customer service team using this form.

Gift Vouchers
To use a gift voucher, shop on line as normal add the items to your cart and go tocheckout. To pay for your products enter the gift voucher number on the shipping and payment page,in the Gift Voucher box. DO NOT put it into the Voucher Code box. If the total of your order is less than the amount on the gift voucher then the remaining balance will be left on the same Gift Voucher, to be redeemed next time you shop with us. If the total of your order is more than the amount on the gift voucher, you can pay for the remaining amount using your credit card or PayPal account. We do not provide a cash refund for gift vouchers, we will however put refund amounts back onto the Gift Voucher. If you have any queries please don't hesitate to contact our customer service team using this form

Top