The carriers we use for dispatch are Royal Mail for 2nd Class deliveries, and DPD for Next Working Day, 48hr (2 working days). These are exclusively for UK orders.
DPD will provide your customers with a one hour delivery window so they don't have to wait in all day for their parcels.
When DPD deliver for you:
For international orders, the couriers we use are, DPD and FedEx.
Please be advised that for countries outside the EU, as well as the Canary Islands, there may be customs and VAT charges that the customer will be expected to pay. LD Mountain Centre are not liable for these payments. All orders dispatched to Russia, Hong Kong and South Korea will be dispatched via FedEx and will therefore go through more vigorous customs checks. Some other large International orders may also be dispatched via FedEx.
To request alternate shipping there may be an additional charge. To request alternate shipping please email our customer service team.
All UK Next Working Day or 48 Hours (2 working days) orders placed before 2pm (Monday-Thursday) will be dispatched that day, subject to stock availability. Orders placed via UK Next Working Day on Friday or Saturday will be delivered on the next working day. Orders made after these times will be dispatched the following day. A signature will be required for Next Working Day and 48 Hours (2 working days) delivery goods so please make sure someone is at the delivery address to sign for the goods or send them to an address where someone will be available.
If you wish to send orders via Royal Mail instead of DPD, please contact our Customer Service team; however please note that you may be liable for any lost parcels and this service is only available within the UK.
In the unlikely event of a delay, we will endeavour to contact you by email or phone to let you know.
All delivery days are based on standard working days from Monday - Friday.*
Once your order has been dispatched from the warehouse you will receive a confirmation email to let you know it is on the way.
Listed below are the delivery charges:
Free 3-5 Working Days orders £40+
£1.99 Orders under £40
£3.50 2-3 Working Day, Orders £40+
£4.99 - 1-3 Working Days Trackable
£5.99 - Next Working Day for UK mainland
|Channel Islands, Isle of Man, Northern Ireland, Scottish Highlands/Islands||£14.99|
|Zone 1 (2 – 4 Days)||Belgium, Luxembourg, France, Netherlands, Germany, Republic of Ireland||£11|
|Zone 2 (3 - 5 Days)||Austria, Liechtenstein, Denmark, Switzerland||£11|
|Zone 3 (3 – 6 Days)||Czech Republic, Sloviakia, Italy, Spain||£17.00|
|Zone 4 (4 – 7 Days)||Estonia, Portugal, Finland, Slovenia, Hungary, Sweden, Poland||£21.00|
|Zone 5 (4 – 8 Days)||Bosnia-Herzegovina, Lithuania, Bulgaria, Montenegro, Croatia, Norway, Greece, Romania, Iceland, Serbia, Latvia||£26.00|
|World Wide Shipping|
|International Countries||Tariff 1||Tariff 2|
|USA & Canada||£35.00||£55.00|
|Australia, Japan & New Zealand||£35.00||£50.00|
5-7 Working Days Delivery May Vary Due To Local Customs
*additional charges may be applied by local customs for import tax on orders outside the EU.
If you have any questions or if you need your clothing or equipment for a specific date, holiday or trip please contact us via phone on 0191 2323561 or email email@example.com
LD Mountain Centre reserve the right to amend orders placed with incorrect delivery options without notice. LD Mountain Centre does not accept responsibility for items being delayed through customs/ security checks or adverse weather conditions. There are no refunds on shipping costs unless LD Mountain Centre is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.