When ordering from us, we may ask you for certain personal data. This information might be required to complete an online or in store transaction or to join our mailing list. The information we collect includes but is not limited to;
Sometimes we obtain information with regards to you or your purchases from third parties.
When you use our website we collect certain data from you. Not all of the data identifies you personally and instead, informs us how you interact with our website, allowing us to improve the service we provide you with.
The information we collect includes but is not limited to;
LD Mountain Centre will only action information relevant to processing the product or service for which it has been collected. We give you the option not to receive our marketing information and you are free to withdraw your consent at any time should you wish to do so. We will never send you unsolicited 'junk' email or share your personal information with anyone who might. Below we have listed the various ways in which we may use or process your personal data.
Where you have provided LD Mountain Centre with your consent, we may use your information to contact you through electronic channels such as email. This will only be about promotions, events, products, services or information which we believe may be of interest to you.
You can withdraw your consent at any time by emailing email@example.com or, in relation to any marketing messages you receive, by selecting the unsubscribe option included in those messages.
Legal obligation :
In order to comply with any legal and/or regulatory requirements, we may process your personal data.
In the event of an urgent product recall notice, we might be required to process your personal data in order to update you with the relevant information.
To fulfil your orders, we may be required to process your personal data.
Certain activities may require us processing your personal information to allow us to carry out necessary activities that are in our legitimate interest to do so.
We may use your information to support sales and/or queries:
It is possible that we will be required to use your information to grow and improve our relationship with you.
To support and promote LD Mountain Centre, we may use your information:
We do not, and will never, sell your information to third parties. However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf;
Service providers who help us to operate our website, fulfil your orders and deliver our products to you, including;
We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and are as committed to the protection of your personal data as we are. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to make your data anonymous or use aggregated none specific data sets wherever possible. Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.
Third Parties we use; Visualsoft Limited, MailChimp, DPD, Royal Mail, FedEx, Google, PayPal, Amazon, eBay, Fruugo
These third party companies will also use your personal data for a variety of reasons; if you ever wish to have your data removed please contact firstname.lastname@example.org and we will ensure that the data is removed permanently where possible in line with the latest GDPR requirements.
We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.
You have the right as an individual to access any personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and, in certain circumstances, ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. We will respond to you within a month after we have received any request (including any identification documents requested).
You have the right to;
You can exercise your rights and/or manage your information by contacting us using the details below;
LD Mountain Centre LTD
32-34 Dean Street
Tyne and Wear
Phone: +44 191 232 3561
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live, or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below;
Information Commissioner's Office,
Phone: 0303 123 1113