Privacy Policy

At LD Mountain Centre LTD (referred to as "LD Mountain Centre", "we", "our" or "us" in this privacy policy) we respect the privacy rights of our online community (referred to as "you", "your", or "yours") and understand the importance of protecting the information we collect from you. We will only use the information we collect about you lawfully and in your best interests.


We are dedicated to protecting the personal data you share with us. This statement describes the data we collect from you, how we use it, how you can manage the data we hold and how to contact us with any questions you might have.

To help maintain our level of data protection, this policy is subject to change. Upon making changes to our policy, we will endeavour to update you where possible. Our website will always hold our most up to date privacy policy to help provide a transparent understanding of how we handle your data.

The information that follows, is provided by LD Mountain Centre to inform and assure our online community that our company privacy policies are in line with all laws governed by and construed in accordance with the laws of Great Britain. By visiting ldmountaincentre.com, you are accepting and consenting to the practices described in our Privacy Policy.

This version of our Privacy Policy is effective from 22 May 2018.

Personal data you share with us

 

When ordering from us, we may ask you for certain personal data. This information might be required to complete an online or in store transaction or to join our mailing list.

The information we collect includes but is not limited to;

  • Billing address
  • Date of birth
  • Delivery address
  • Email address
  • Name (inc. title)
  • Payment card details
  • Phone number

Personal data we receive from other sources


Sometimes we obtain information with regards to you or your purchases from third parties.
 All of these companies provide their own privacy policy detailing how they use and share your personal data. We recommend that you review these privacy policies prior to ordering from any of these third parties to assure you are satisfied with the practice. Personal data we collect about you

When you use our website we collect certain data from you. Not all of the data identifies you personally and instead, informs us how you interact with our website, allowing us to improve the service we provide you with.

The information we collect includes but is not limited to;

  • The date and time you used our services
  • The pages you visited on our website and how long you visited us for
  • The products you viewed or added to your basket
  • Your IP address
  • Your location (where you have permitted access to this)
  • The Internet browser and devices you are using
  • Cookie or pixel information (for more information please see our Cookie Policy)
  • Any information within correspondence you send to us
  • Where you engage with us in a business context, we may collect your job title, company contact details (including email addresses), and company details (some of which we may obtain from an online or public business directory)

How do we use this information?

LD Mountain Centre will only action information relevant to processing the product or service for which it has been collected. We give you the option not to receive our marketing information and you are free to withdraw your consent at any time should you wish to do so. We will never send you unsolicited 'junk' email or share your personal information with anyone who might.

 Below we have listed the various ways in which we may use or process your personal data.

Consent

:

Where you have provided LD Mountain Centre with your consent, we may use your information to contact you through electronic channels such as email. This will only be about promotions, events, products, services or information which we believe may be of interest to you.

You can withdraw your consent at any time by emailing web@ldmountaincentre.com or, in relation to any marketing messages you receive, by selecting the unsubscribe option included in those messages.

Legal obligation

:

In order to comply with any legal and/or regulatory requirements, we may process your personal data.



Vital interest:

In the event of an urgent product recall notice, we might be required to process your personal data in order to update you with the relevant information.

Contractual performance:

To fulfil your orders, we may be required to process your personal data.

Legitimate interests:

Certain activities may require us processing your personal information to allow us to carry out necessary activities that are in our legitimate interest to do so.

Processing necessary for us to support customers with sales and other enquiries


We may use your information to support sales and/or queries:

  • To respond to your correspondence and fulfil any requests you make. For example, returning a customer service enquiry or sending you information with regards to a product.

Processing necessary for us to understand and respond to customers’ needs



It is possible that we will be required to use your information to grow and improve our relationship with you.

We may use your information to support sales and/or queries:
  • This will be to evaluate, analyse and improve our products and services, including our website, customer service and store, to enhance your customer experience. We will use amalgamated data wherever possible so as not to identify you personally.
  • To analyse, evaluate and improve our products and services, including use of our website, customer services and store, to improve your customer experience. Where possible we will use data amalgamated from many people so that it doesn’t identify you personally.
  • We may use automated methods to analyse, combine and evaluate information that you have provided to us. We collect and analyse this information in this way so that we can deliver the most appropriate customer experience to you by tailoring, personalising and making relevant all our service and communications (for example, when we have a new arrival we think you might like).
To protect your personal information, we may use your data:
  • To verify the accuracy of information that we hold about you and create a better understanding of you as a customer.
  • For network and information security purposes, i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access.
  • When you have requested we do not contact you for marketing purposes, to comply with a request from you in connection with the exercise of your rights, we will keep a record of this on our suppression list in order to be able to comply with your request.
  • Where possible, to inform you of updates to our terms and conditions and further policies.

 

Processing necessary for us to promote our business, brand and products and measure the reach and effectiveness of our campaigns

To support and promote LD Mountain Centre, we may use your information:

  • To send you marketing information after you have purchased a product or service from us, made a purchasing enquiry or closed your browser with items in your shopping basket. You have the right to opt out of us sending you this information at any time.
  • To show you targeted advertising online through social media and other platforms operated by other companies, unless you object. You may receive advertising based on information about you that we have provided to the platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it has received from us. To find out more, please refer to the information provided in the help pages of the platforms on which you receive advertising from us.
  •  To identify and record when you have received, opened or engaged with our website or electronic communications (please see our Cookie Policy for more information).
  • To administer competitions and promotions that you enter with us and to distribute prizes.

How do we share this information?

We do not, and will never, sell your information to third parties. However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf;

Service providers who help us to operate our website, fulfil your orders and deliver our products to you, including;

  • Credit reference agencies
  • Couriers
  • Payment providers
  • IT support
  • Direct marketing communications agencies
  • Market research and market analytics service providers
  • Legal and other professional advisors
  • Certain regulatory bodies, government and enforcement agencies, where required
  • Companies like Google/Facebook to show you products that might interest you while you’re browsing the Internet. This is based on either your marketing consent or your acceptance of cookies on our website. See our Cookie Policy for details.

We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and are as committed to the protection of your personal data as we are. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to make your data anonymous or use aggregated none specific data sets wherever possible.

Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.

Third Parties we use;

Visualsoft Limited, MailChimp, DPD, Royal Mail, FedEx, Google, PayPal, Amazon, eBay, Fruugo



These third party companies will also use your personal data for a variety of reasons; if you ever wish to have your data removed please contact web@ldmountaincentre.com and we will ensure that the data is removed permanently where possible in line with the latest GDPR requirements.

How long do we keep your information for?

We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.

You have the right as an individual to access any personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and, in certain circumstances, ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. We will respond to you within a month after we have received any request (including any identification documents requested).

 

You have the right to;

  • Ask for a copy of the information that we hold about you
  • Correct and update your information
  • Withdraw your consent (where we rely on it)
  • Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object
  • Erase your information (or restrict the use of it), provided we do not have any lawful reason to continue to use and process that information
  • Provide you your information in a structured data file, where we rely on your consent to use and process your personal information or need to process it in connection with your purchase

 

You can exercise your rights and/or manage your information by contacting us using the details below;



LD Mountain Centre LTD
32-34 Dean Street
Newcastle-upon-Tyne
Tyne and Wear

NE1 1PG


Email: web@ldmountaincentre.com
Phone: +44 191 232 3561

 

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live, or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below;



Information Commissioner's Office,

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire,

SK9 5AF

Email: casework@ico.org.uk

Phone: 0303 123 1113

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