For customers ordering in the European Union, import duty/tax is included within the purchase price at the checkout on our website. You will NOT be charged an import duty/tax upon receipt of delivery.
Web Sales / Online Ordering:
Next Working Day Delivery is available (highlands and islands excluded).
Amidst the disruption of COVID-19, we are open for online orders during the lockdown period. Our fantastic warehouse team are safely dispatching your web orders and handling customer service enquiries. To help prevent the spread of the virus and keep our staff as safe as possible, we have reduced our customer service hours to 11:00 - 16:00 Monday to Friday.
You can contact us via phone during the above hours on 0191 232 3561.
Our Dean Street, Newcastle Store and Virtual Shopping:
With Newcastle upon Tyne falling into Tier 4 restrictions, we are offering our online ‘click and collect’ service to local customers wishing to collect their order in person. Whether you are further afield or just wish to shop entirely from the safety of your own home, we are also operating our Virtual Shopping Experience, which allows you the benefit and guidance of our knowledgeable staff without an’y in person’ contact. For more information on booking a virtual appoint click here…
From the 9th March/2020, any returning orders must first be authorised via email, firstname.lastname@example.org. To do this, simply email with your reference number, product name and reason for return. Once authorisation has been received you are free to return the item to store within the 28-day policy as described below. Please ensure that any returned items are sent using an Insured and Traceable mail service as LD Mountain Centre cannot accept any responsibility for items lost whilst in transit.
In the event of a full UK lockdown sanctioned by the government, whereby communities are required to self-isolate, we understand courier services may not be available in the affected areas. During this period any returns with email authorisation can be held by the customer until courier companies are back in action. Once courier operations are accessible a 14 day period will start in which the product must be returned/received in store.
Please note: We ask that any returned items are unused/unworn and are returned within the same packaging as they arrived, with their product tags still attached. Any items received in-store with signs of use will be returned to the customer and will not be exchanged/refunded.
Any items returned beyond the standard policy period without authorisation will not be accepted and will be returned to the customer without exception.
We will actively communicate updates as they become available. Thank you for your understanding and patience as we navigate this challenge together.