Christmas Returns: For orders placed between 01/11/22 and 22/12/22 we are extending our returns window until 31/01/23 our standard terms and conditions still apply.
Free Non-Trackable 7 - 10 Working Days Delivery on orders £50+
£4.99 Tracked Delivery.
£6.99 Next Working Day Delivery.
|Channel Islands, Isle of Man,
For customers ordering in the European Union, import duty/tax is included within the purchase price at the checkout on our website. You will NOT be charged an import duty/tax upon receipt of delivery.
European Delivery (Delays Expected)
|Zone 1 (2 – 4 Days)||
Belgium, Luxembourg, France,
|Zone 2 (3 - 5 Days)||Austria, Liechtenstein,
|Zone 3 (3 – 6 Days)||Czech Republic,
Sloviakia, Italy, Spain
|Zone 4 (4 – 7 Days)||Estonia, Portugal, Finland,
Slovenia, Hungary, Sweden, Poland
|Zone 5 (4 – 8 Days)||Bosnia-Herzegovina, Lithuania,
Bulgaria, Montenegro, Croatia,
Norway, Greece, Romania, Iceland,
|World Wide Shipping|
|International Countries||Tariff 1||Tariff 2|
|USA & Canada||£35.00||£55.00|
|Australia, Japan & New Zealand||£25.00||£50.00|
5-7 Working Days Delivery May Vary Due To Local Customs
*additional charges may be applied by local customs for import tax on orders outside the EU.
If you have any questions or if you need your clothing or equipment for a specific date, holiday or trip please contact us via phone on 0191 2323561 or email firstname.lastname@example.org
LD Mountain Centre reserve the right to amend orders placed with incorrect delivery options without notice. LD Mountain Centre does not accept responsibility for items being delayed through customs/ security checks or adverse weather conditions. There are no refunds on shipping costs unless LD Mountain Centre is responsible for the error. In the unfortunate event that a product is out of stock a member of our Customer Service Team will contact you.
For international orders, the couriers we use are, DPD and FedEx.
Please be advised that for countries outside the EU, as well as the Canary Islands, there may be customs and VAT charges that the customer will be expected to pay. LD Mountain Centre are not liable for these payments. Some other large International orders may also be dispatched via FedEx.
To request alternate shipping please email our customer service team. Please note, additional charges may apply when using alternate shipping.
All UK Next Working Day or 48 Hours (2 working days) orders placed before 1pm (Monday-Thursday) will be dispatched that day, subject to stock availability. Orders placed via UK Next Working Day on Friday or Saturday will be delivered on the next working day. Orders made after these times will be dispatched the following day. A signature will be required for Next Working Day and 48 Hours (2 working days) delivery goods so please make sure someone is at the delivery address to sign for the goods or send them to an address where someone will be available.
If you wish to send orders via Royal Mail instead of DPD, please contact our Customer Service team; however please note that you may be liable for any lost parcels and this service is only available within the UK.
In the unlikely event of a delay, we will endeavour to contact you by email or phone to let you know.
All delivery days are based on standard working days from Monday - Friday.*
Once your order has been dispatched from the warehouse you will receive a confirmation email to let you know it is on the way.
Due to a high volume of returns, our return processing is currently taking 7-14 days. Our team are working extended hours to get through this as quickly as possible, we ask you to be patient during this busy time.
We ask that any returned items are unused/unworn and are returned within 28 days of their purchase date in the same packaging as they arrived, and with their product tags still attached. Please note, we do not offer an exchange service. If you wish to receive a different size, a new order will need to be placed via our website, and the unwanted item returned to us as they arrived, and with their product tags still attached.
Please Note: We are unable to accept any returns with any clear sign of cosmetic or fragrance use. We are also unable to accept any returns on Underwear, Electronics, DVDs or items governed by PPE Law (Snowsport and Climbing Helmets, Climbing Hardware, Climbing Ropes, Iceaxes or Crampons.)
Our Online Returns System makes it easy to exchange or return any unsuitable or unwanted products. If, for any reason, you wish to return an item you have purchased from the LD Mountain Centre Website please go to the Your Account section of our website. If you already have an account, please log in. If not, please register a new account using the same email address used when placing your order.
Once logged in to your account, select the ‘My Order History’ link and on the new page select the order you wish to return. Mark the tick box beside the item(s) you wish to return and enter the quantity being returned. Once done, click the ‘Return Item(s)’ button at the bottom right of the page.
You will be sent an email with a returns form attached. Please print and complete the form, enclose the top part of the form with your item.
Please ensure that any returned items are sent using an Insured and Traceable mail service as LD Mountain Centre cannot accept any responsibility for items lost whilst in transit.
We aim to process returned orders as quickly as possible once we have received them, however, in busy periods refunds and exchanges may take up to 7 working days to process.
Upon inspection of a returned product, LD Mountain Centre will issue a full refund to the card used for the purchase less the original delivery charge. Any used items will be denied a refund and returned to the customer at his/her expense. Warranty items are subject to inspection and only eligible for repair, replacement or disposal.
All products purchased from LD Mountain Centre carry the full manufacturer warranty. For more information click through to our warranty page
LD Mountain Help Centre
We’ve worked really hard to provide you with these detailed help and support pages. You should be able to find answers to your questions here. Please use the links on the left to navigate to the relevant page. If, after taking a look at our help pages, you can’t find what you’re looking for please contact us: email@example.com.