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COVID19-Statement

COVID-19 Statement


Next Working Day Delivery is available (highlands and islands excluded).

Amidst the disruption of COVID-19, our fantastic warehouse team are safely dispatching your web orders and handling customer service enquiries. To help prevent the spread of the virus and keep our staff as safe as possible, we have reduced our customer service hours to 11:00 - 16:00 Monday to Friday, but we do answer our phones. 

Dean Street Newcastle Store Open
In line with government guidance to help protect the spread of the virus, our staff and the public, our Dean Street, Newcastle store is now open.

Below are our opening times:

Monday: 10:00 am - 4:00 pm
Tuesday: 10:00 am - 4:00 pm
Wednesday: 10:00 am - 4:00 pm
Thursday: 10:00 am - 4:00 pm
Friday: 10:00 am - 4:00 pm
Saturday: 10:00 am - 4:00 pm
Sunday: 10:00 am - 4:00 pm
 

Returns Update

From the 9th March/2020, any returning orders must first be authorised via email, web@ldmountaincentre.com. To do this, simply email with your reference number, product name and reason for return. Once authorisation has been received you are free to return the item to store within the 28-day policy as described below. Please ensure that any returned items are sent using an Insured and Traceable mail service as LD Mountain Centre cannot accept any responsibility for items lost whilst in transit.

In the event of a full UK lockdown sanctioned by the government, whereby communities are required to self-isolate, we understand courier services may not be available in the affected areas. During this period any returns with email authorisation can be held by the customer until courier companies are back in action. Once courier operations are accessible a 14 day period will start in which the product must be returned/received in store.

Please note: We ask that any returned items are unused/unworn and are returned within the same packaging as they arrived, with their product tags still attached. Any items received in-store with signs of use will be returned to the customer and will not be exchanged/refunded.

Any items returned beyond the standard policy period without authorisation will not be accepted and will be returned to the customer without exception.

We will actively communicate updates as they become available. Thank you for your understanding and patience as we navigate this challenge together.

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